Privacy Policy

Portable Therapeutix, LLC is the Owner of this Website and the owner of Squid Go, including all patents and trademarks relating to the Squid Go system of cold compression

Last Updated: June 2026

Portable Therapeutix, LLC (“Portable Therapeutix,” “Squid Go,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit squidgo.com (the “Website”) or purchase our products, how we use and share it, and the choices you have.

1. INFORMATION WE COLLECT

Information you provide to us. We collect information you give us directly, such as your name, billing and shipping address, phone number, email address, and the products you purchase. If you create an account, contact customer support, or submit a product review, we also collect the information you provide in those interactions. If you apply to our affiliate program, which is for clinicians, we collect the information needed to enroll and pay you. When you make a purchase, your payment is processed by our third-party payment processor, Authorize.net; we receive confirmation of your transaction but do not store your full payment card number.

Information we collect automatically. When you use the Website, we and our service providers automatically collect certain information through cookies and similar technologies, such as your device type, browser, IP address, pages viewed, and how you interact with the site. See our Cookie Policy for details.

Information from third parties. We may receive information from analytics and advertising partners to help us understand site usage and improve our marketing.

2. A NOTE ABOUT HEALTH INFORMATION

Squid Go is a cold compression product, and you may choose to share information related to your health, such as the reason you are considering our products. We are not a healthcare provider, and we are not a “covered entity” under HIPAA. Any information you share with us is handled according to this Privacy Policy. Please share only what is necessary.

3. HOW WE USE YOUR INFORMATION

We use your information to process and fulfill your orders; provide customer support and warranty service; communicate with you about your orders; operate, improve, and secure the Website; measure and improve our advertising; and comply with our legal obligations.

4. COOKIES AND TRACKING

We use cookies and similar technologies for site functionality, analytics, and advertising, including tools provided by third parties. You can control cookies through your browser settings and the choices described in our Cookie Policy.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money. We share information only as follows: with service providers who work on our behalf (such as payment processing, shipping, email delivery, website hosting, analytics, and advertising); with advertising and analytics partners that help us reach and understand our audience; when required by law or to protect our rights; and in connection with a business transfer such as a merger or sale of assets.

6. ADVERTISING AND YOUR CHOICES

We work with partners such as analytics and social media advertising platforms to show you relevant ads and measure their performance. This may involve sharing certain online identifiers with those partners. You can opt out of many interest-based ads through your browser settings, your device settings, and industry tools such as the Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org).

7. ORDER COMMUNICATIONS

We send you emails about your orders, such as order confirmations and shipping updates, through our online store.

8. DATA RETENTION

We keep your information for as long as needed to provide our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.

9. SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of the sharing of your information for targeted advertising. California residents have these rights under the California Consumer Privacy Act (CCPA/CPRA). We do not sell personal information for money, and we will not discriminate against you for exercising your rights. To make a request, contact us using the details below. We may need to verify your identity before we respond.

11. CHILDREN’S PRIVACY

The Website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

12. THIRD-PARTY LINKS

The Website may link to third-party sites we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date, and changes are effective when posted.

14. CONTACT US

Portable Therapeutix, LLC

9000 Southwest Freeway, Suite 424, Houston, TX 77074
Phone: 281-823-9600 ext 1004
Email: support@portabletherapeutix.com