Squid Go is only able to be returned if your product is unopened or If your product arrives damaged, contact Customer Support to request a Return Authorization Number; we will cover freight on authorized shipping-damage returns. See the Terms of Service and Manufacturer’s Limited Warranty for full details.
Before returning the product, please call 281-823-9600 Ext 1004 for a return merchandise authorization number (RMA). SQUID UNITS RETURNED TO OUR RETURN CENTER WITHOUT AN RMA SHALL BE FORFEITED. The RMA number must be printed or written clearly on paper and placed inside the package. Units should be returned in the original box.
Return address:
Returns – Portable Therapeutix LLC.
9000 Southwest Freeway, Suite 424
Houston, TX 77074
Your Squid Go wrap works with a cold gel pack, which is sold separately. Add one so it's ready to use right out of the box.
Add a Gel Pack